Question 1

Can I use the software before buying a programmer?

Accepted Answer

Yes. The host software is a free download and new accounts get a 7-day weekly membership (once per device). The software reads whatever disks your computer detects — without a matching programmer, do not write to a system disk.

Question 2

What actually differs between the four tiers?

Accepted Answer

No features are cut per tier. Weekly, monthly, yearly and lifetime all ship the full desktop core tool. What differs is duration, bound device count (1 / 3 / 3 / 5) and cloud quota (20 / 100 / 250 / 500 GB).

Question 3

How do I pay? Can I check out on the website?

Accepted Answer

Today you sign in to the desktop client and scan an Alipay or WeChat QR code under “Renew membership”. This site shows prices and points you to the download — there is no web checkout.

Question 4

Can I register an account on the website?

Accepted Answer

The website only sends the verification code to your inbox. You enter the code inside the desktop client, which creates the account and binds the device. The reason is that the free weekly membership allows one device only: if you finished verification in a browser, the browser would take that device slot and your first client sign-in would have to evict it.

Question 5

How does macOS differ from Windows?

Accepted Answer

Windows is the full build, including U3 firmware upgrade and MiPi (subject to licence). macOS 13+ Apple Silicon supports GPT read/write over USB readers plus account, cloud and store; U3 firmware upgrade and MiPi remain Windows-only.

Question 6

Are my cloud files safe? Can I skip uploading?

Accepted Answer

The cloud vault is private storage for the signed-in account, used to sync working files — it is not a public share. You can stay signed out, leave sync off and work purely from local folders. For real-disk work, the local backup is what counts.

Question 7

Is a store license key the same as membership?

Accepted Answer

No. A store key only unlocks that web app SKU. Desktop partition read/write runs on membership or a desktop license key. The two are billed separately.

Question 8

Are service plans the same as membership?

Accepted Answer

No. Membership is software entitlement billed weekly, monthly, yearly or lifetime. A service plan is a documentation package (plus a technical group on the Pro tier) bundled with a period of software entitlement; it is a service product that our team activates after a consultation.

Question 9

Can writing damage the disk? Do you guarantee the drone gets fixed?

Accepted Answer

We do not guarantee that any specific machine gets fixed, nor that it passes inspection. Writing carries risk. Back up first, dry-run when it matters, and remember that aborting does not roll back data already written.

Ask first, order after.

Next board:back up, then write.